--- title: "Help pet owners understand the device they're buying" description: "Explain a specific setting and compatible accessories while keeping claims tied to what the product actually does." canonical: https://caprivideo.com/industries/ecommerce/pet-device-product-videos language: en updated: 2026-10-02 alternate_de: https://caprivideo.com/de/branchen/e-commerce/produktvideos-fuer-haustiergeraete alternate_de_markdown: https://caprivideo.com/md/de/branchen/e-commerce/produktvideos-fuer-haustiergeraete alternate_fr: https://caprivideo.com/fr/industries/ecommerce/pet-device-product-videos alternate_fr_markdown: https://caprivideo.com/md/fr/industries/ecommerce/pet-device-product-videos alternate_it: https://caprivideo.com/it/industries/ecommerce/pet-device-product-videos alternate_it_markdown: https://caprivideo.com/md/it/industries/ecommerce/pet-device-product-videos publisher: Capri Video --- # Help pet owners understand the device they're buying A pet device may combine hardware, accessories and an app before its purpose becomes clear. Pick one model and one function to explain. Showing how the device works doesn't establish that it suits every animal's needs. ![Two cats beside automatic pet feeders](https://caprivideo.com/content/images/pet_feeder.jpg) *Illustrative stock photo: [Jakub Zerdzicki / Pexels](https://www.pexels.com/photo/automatic-dry-food-feeders-with-webcam-domestic-cats-27960068/). [Pexels License](https://www.pexels.com/license/).* ## Connect the setting to the device Show the control associated with a specific approved setting. Keep component care in a separate module based on the manufacturer's instructions. Identify compatible accessories and distinguish them from included parts. Avoid using an animal's reaction as supposed proof of a health or behavioral outcome. ## Start with the right product documents Use the exact manual, device photos and current app screens, with manufacturer approval. Record the model and documentation version, and check close-ups against the real product. Have the product specialist review the scenes before animation. ![Lighting and reflector for a product shoot](https://caprivideo.com/content/images/product_studio.jpg) *Illustrative stock photo: [Marcelo Verfe / Pexels](https://www.pexels.com/photo/lamps-and-reflector-around-controller-at-studio-23991039/). [Pexels License](https://www.pexels.com/license/).* ## Help people find the right explanation Use it on the product page and in the matching help section. Ask which function people expect and which accessories they believe are included. Questions about parts or settings can become separate clips. Keep the message grounded in the specific device's functions, rather than implying benefits it hasn't established. ## Related reading - [Help shoppers see how your product works](https://caprivideo.com/guides/ecommerce-video-production) - [One robot-vacuum question, one useful clip](https://caprivideo.com/industries/ecommerce/robot-vacuum-support-videos) ## Example: an assembly manual brought to life See how a printed manual becomes a sequence customers can follow. Our example shows the Duke Fitness XB30 assembly with counted parts and numbered steps. [Watch the English assembly guide (MP4)](https://caprivideo.com/styles/assembly-guide-xb30.en.mp4?v=c2a4eb93e27a) · [English captions (VTT)](https://caprivideo.com/styles/assembly-guide-xb30.en.vtt?v=fb0483c33f04) Illustrative production example. For actual assembly, follow the complete manufacturer instructions for your specific model. [How to reduce return rates in ecommerce](https://caprivideo.com/blog/industries/en/reduce-ecommerce-returns) ## Related pages - [Industry group: Products & online shops](https://caprivideo.com/industries/ecommerce) - [A little more background: Help shoppers see how your product works](https://caprivideo.com/guides/ecommerce-video-production) - [Make beauty-device modes less of a guessing game](https://caprivideo.com/industries/ecommerce/beauty-device-product-videos): Show one control or attachment on the actual model, with language grounded in the product information. - [Help riders recognize their e-bike display](https://caprivideo.com/industries/ecommerce/e-bike-product-videos): Use a close-up of the correct display and keep model years, configurations and functions clearly identified. - [Make outdoor-gear options easier to compare](https://caprivideo.com/industries/ecommerce/outdoor-gear-product-videos): Show two tent-system configurations from the same angle, with clear labels for included and optional components. - [Show how to use it instead of claiming what it does](https://caprivideo.com/industries/ecommerce/skincare-product-videos): Show which skin a product is for, how to apply it and where it sits in a routine. - [Explain factually what is in the product](https://caprivideo.com/industries/ecommerce/supplement-product-videos): Show contents, how to take it and where it comes from, and stay within the claims the law allows. - [Make origin and preparation visible](https://caprivideo.com/industries/ecommerce/food-product-videos): Show where a food product comes from, how it is made and how customers prepare it. ## See your offer as a video We create a free watermarked video for your business from your website. Once it’s ready, you decide whether to keep it with a subscription. [Create my video](https://caprivideo.com/create) ## About Capri Video Capri Video (caprivideo.com) is an explainer video company that creates custom animated explainer videos for businesses in the United States and Germany. Script, illustration, animation, professional voiceover and music are included, and our team reviews every draft. All you need is your website link. - **Pricing:** Your first video is a free watermarked preview with three revision rounds, no credit card needed. To keep the original without the watermark, choose a monthly subscription: Starter at $99 a month with 2 credits or Growth at $299 a month with 8 credits, plus applicable sales tax, cancel monthly. A short video uses 1 credit, an explainer 2. - **Speed:** First reviewed, watermarked draft within 24 hours after you submit your website link. - **Revisions:** 3 revision rounds included with every video; for your first video they are part of the free preview. - [Start for free](https://caprivideo.com/create) · [All facts](https://caprivideo.com/about.md)