--- title: "Explain the bill, the plan and how to switch" description: "Show customers how their bill is structured, how a rate plan works and how sign-up or moving house works." canonical: https://caprivideo.com/industries/industrial-logistics/energy-provider-explainer-videos language: en updated: 2026-10-10 alternate_de: https://caprivideo.com/de/branchen/industrie-logistik/erklaervideo-fuer-energieversorger alternate_de_markdown: https://caprivideo.com/md/de/branchen/industrie-logistik/erklaervideo-fuer-energieversorger alternate_fr: https://caprivideo.com/fr/industries/industrial-logistics/energy-provider-explainer-videos alternate_fr_markdown: https://caprivideo.com/md/fr/industries/industrial-logistics/energy-provider-explainer-videos alternate_it: https://caprivideo.com/it/industries/industrial-logistics/energy-provider-explainer-videos alternate_it_markdown: https://caprivideo.com/md/it/industries/industrial-logistics/energy-provider-explainer-videos publisher: Capri Video --- # Explain the bill, the plan and how to switch The energy bill is one of the most asked-about documents in customer service. Base charge, usage charge, estimated payments: many customers do not understand them. An energy provider explainer video explains the bill or a plan and takes pressure off the call center. ![Solar panels on a building roof](https://caprivideo.com/content/images/solar.jpg) *Illustrative stock photo: [Kindel Media / Pexels](https://www.pexels.com/photo/solar-panels-on-a-building-s-roof-9800001/). [Pexels License](https://www.pexels.com/license/).* ## Teach customers to read a bill Show a sample bill and highlight the items one by one: usage, base charge, usage charge, payments already made, balance. Time-of-use plans, feed-in or heating each deserve a film of their own. Moving house and meter readings can also be explained in a few steps. ## What to bring to the brief A sample bill, plan description, sign-up and moving steps and customer portal screens. Prices change. Work with clearly marked sample values and keep current prices on the rate sheet. ![Digital thermostat mounted on a wall](https://caprivideo.com/content/images/thermostat.jpg) *Illustrative stock photo: [Alexander Mass / Pexels](https://www.pexels.com/photo/a-digital-thermostat-on-a-wall-next-to-a-window-27638181/). [Pexels License](https://www.pexels.com/license/).* ## Where the video can help Use it in the customer portal, in the billing email and on the plan page. Ask customers what their monthly payment means. If fewer billing calls follow, the film is doing its job. ## Related reading - [Show customers how your service works](https://caprivideo.com/guides/b2b-explainer-videos) - [Help homeowners understand a solar proposal](https://caprivideo.com/industries/local-services/solar-installation-explainer-videos) ## Related pages - [Industry group: Industry & logistics](https://caprivideo.com/industries/industrial-logistics) - [A little more background: Show customers how your service works](https://caprivideo.com/guides/b2b-explainer-videos) - [Show what moves through the machine](https://caprivideo.com/industries/industrial-logistics/machinery-animation): Use a cutaway to connect material input, the relevant station and output without inventing performance figures. - [Put the component back into the system](https://caprivideo.com/industries/industrial-logistics/industrial-component-animation): Locate the real product in a simplified assembly and explain the function that matters to the buyer. - [Show the work an engineering client receives](https://caprivideo.com/industries/industrial-logistics/engineering-service-explainer-videos): Connect the information a client supplies with a representative deliverable, using a clearly fictional example. - [Show where responsibility changes in fulfillment](https://caprivideo.com/industries/industrial-logistics/fulfillment-explainer-videos): Follow a sample order's goods and information, including the point where another party takes over. - [Explain the equipment's part in the farm's work](https://caprivideo.com/industries/industrial-logistics/agricultural-equipment-videos): Use one documented process to connect the machine with its function and the conditions still to be checked. - [Show where the shipment goes](https://caprivideo.com/industries/industrial-logistics/freight-company-explainer-videos): Show shippers how booking, pickup, transport and delivery work and where they can track their freight. ## See your offer as a video We create a free watermarked video for your business from your website. Once it’s ready, you decide whether to keep it with a subscription. [Create my video](https://caprivideo.com/create) ## About Capri Video Capri Video (caprivideo.com) is an explainer video company that creates custom animated explainer videos for businesses in the United States and Germany. Script, illustration, animation, professional voiceover and music are included, and our team reviews every draft. All you need is your website link. - **Pricing:** Your first video is a free watermarked preview with three revision rounds, no credit card needed. To keep the original without the watermark, choose a monthly subscription: Starter at $99 a month with 2 credits or Growth at $299 a month with 8 credits, plus applicable sales tax, cancel monthly. A short video uses 1 credit, an explainer 2. - **Speed:** First reviewed, watermarked draft within 24 hours after you submit your website link. - **Revisions:** 3 revision rounds included with every video; for your first video they are part of the free preview. - [Start for free](https://caprivideo.com/create) · [All facts](https://caprivideo.com/about.md)