--- title: "Help customers prepare for their first house clean" description: "A friendly welcome video can answer questions about access, pets, delicate surfaces and extra work before the first visit." canonical: https://caprivideo.com/industries/local-services/house-cleaning-onboarding-videos language: en updated: 2026-10-02 alternate_de: https://caprivideo.com/de/branchen/dienstleister-handwerk/erklaervideo-fuer-haushaltsreinigung alternate_de_markdown: https://caprivideo.com/md/de/branchen/dienstleister-handwerk/erklaervideo-fuer-haushaltsreinigung alternate_fr: https://caprivideo.com/fr/industries/local-services/house-cleaning-onboarding-videos alternate_fr_markdown: https://caprivideo.com/md/fr/industries/local-services/house-cleaning-onboarding-videos alternate_it: https://caprivideo.com/it/industries/local-services/house-cleaning-onboarding-videos alternate_it_markdown: https://caprivideo.com/md/it/industries/local-services/house-cleaning-onboarding-videos publisher: Capri Video --- # Help customers prepare for their first house clean Before the first clean, customers have everyday questions: how will the team get in, what should they move, and where can they mention the dog? Answer those in a friendly welcome video without making anyone feel judged about their home. ![Cleaning bucket and mop on a floor](https://caprivideo.com/content/images/mop_bucket.jpg) *Illustrative stock photo: [BOOM 💥 Photography / Pexels](https://www.pexels.com/photo/orange-bucket-on-the-floor-12585524/). [Pexels License](https://www.pexels.com/license/).* ## Follow a first booking Follow a sample booking through arrival and completion. Show where a customer can mention a delicate surface, discuss pets, or request extra work. Make the difference between a request and a confirmed addition visible. If your company offers several packages, use the selected package in the example instead of blending every possible task into one visit. ## What to bring to the brief Bring the package checklists, booking screens and instructions you already send customers. Check the example against the service you offer, including any separately agreed work. Review the sequence in simple sketches before choosing the final animation. ![Gloved hands cleaning a window](https://caprivideo.com/content/images/window_clean.jpg) *Illustrative stock photo: [Polina Tankilevitch / Pexels](https://www.pexels.com/photo/a-person-cleaning-a-glass-window-4440540/). [Pexels License](https://www.pexels.com/license/).* ## Where the video can help Send it with booking confirmations and offer the same information in text. Ask new customers what they still wanted to know before the visit. Repeated questions about supplies, access or extra work show you exactly which scene needs a clearer explanation. ## Related reading - [Show customers how your service works](https://caprivideo.com/guides/b2b-explainer-videos) - [What's included in a window clean?](https://caprivideo.com/industries/local-services/window-cleaning-explainer-videos) ## Related pages - [Industry group: Local services & trades](https://caprivideo.com/industries/local-services) - [A little more background: Show customers how your service works](https://caprivideo.com/guides/b2b-explainer-videos) - [What happens before a water-heater replacement?](https://caprivideo.com/industries/local-services/plumbing-explainer-videos): Show homeowners how an inquiry leads to an assessment, a proposal and their decision to go ahead. - [Show customers what an HVAC installation involves](https://caprivideo.com/industries/local-services/hvac-explainer-videos): Use a building diagram and a project timeline to explain access, responsibilities and any separate maintenance offer. - [A heat-pump installation, step by step](https://caprivideo.com/industries/local-services/heat-pump-explainer-videos): Follow an example home through assessment, placement discussions and handover without promising the same solution for every property. - [Help homeowners understand a solar proposal](https://caprivideo.com/industries/local-services/solar-installation-explainer-videos): A labeled house illustration can explain system components, optional batteries and the stages of an installation. - [What should customers send an EV charger installer?](https://caprivideo.com/industries/local-services/ev-charger-installation-videos): Explain the property details and safely accessible photos your team needs before assessing an installation. - [Make a roofing quote easier to understand](https://caprivideo.com/industries/local-services/roofing-explainer-videos): A roof cutaway can show the agreed work, followed by the preparation and walkthrough customers can expect. ## See your offer as a video We create a free watermarked video for your business from your website. Once it’s ready, you decide whether to keep it with a subscription. [Create my video](https://caprivideo.com/create) ## About Capri Video Capri Video (caprivideo.com) is an explainer video company that creates custom animated explainer videos for businesses in the United States and Germany. Script, illustration, animation, professional voiceover and music are included, and our team reviews every draft. All you need is your website link. - **Pricing:** Your first video is a free watermarked preview with three revision rounds, no credit card needed. To keep the original without the watermark, choose a monthly subscription: Starter at $99 a month with 2 credits or Growth at $299 a month with 8 credits, plus applicable sales tax, cancel monthly. A short video uses 1 credit, an explainer 2. - **Speed:** First reviewed, watermarked draft within 24 hours after you submit your website link. - **Revisions:** 3 revision rounds included with every video; for your first video they are part of the free preview. - [Start for free](https://caprivideo.com/create) · [All facts](https://caprivideo.com/about.md)