--- title: "Make outsourced work easier to follow" description: "Two visual lanes can show what the client sends, what the provider does and what comes back when a task is complete." canonical: https://caprivideo.com/industries/professional-services/bpo-explainer-videos language: en updated: 2026-10-02 alternate_de: https://caprivideo.com/de/branchen/beratung-finanzen/erklaervideo-fuer-bpo-anbieter alternate_de_markdown: https://caprivideo.com/md/de/branchen/beratung-finanzen/erklaervideo-fuer-bpo-anbieter alternate_fr: https://caprivideo.com/fr/industries/professional-services/bpo-explainer-videos alternate_fr_markdown: https://caprivideo.com/md/fr/industries/professional-services/bpo-explainer-videos alternate_it: https://caprivideo.com/it/industries/professional-services/bpo-explainer-videos alternate_it_markdown: https://caprivideo.com/md/it/industries/professional-services/bpo-explainer-videos publisher: Capri Video --- # Make outsourced work easier to follow When work moves outside a company, buyers want to know what they send and what they get back. Use one representative task to show both sides of the relationship, including what happens when information is missing. ![Bright meeting room with a blank presentation screen](https://caprivideo.com/content/images/meeting.jpg) *Illustrative stock photo: [Jakub Zerdzicki / Pexels](https://www.pexels.com/photo/modern-conference-room-with-blank-screen-38816547/). [Pexels License](https://www.pexels.com/license/).* ## Use a client lane and a provider lane Follow a fictional item from submission through processing, questions, and delivery. Show an incomplete submission as a short branch so the viewer understands where clarification is needed. Identify the actual output and the person responsible for the next action. Avoid suggesting that every request moves through without review or client involvement. ## Prepare the example Start with real workflows, anonymized documents and the services covered by the contract. Have the responsible specialist review the words and pictures together. Even a check mark can imply a decision that has not been made. ![Laptop with a blank screen and smartphone on a desk](https://caprivideo.com/content/images/laptop.jpg) *Illustrative stock photo: [Jakub Zerdzicki / Pexels](https://www.pexels.com/photo/modern-workspace-with-laptop-and-smartphone-38164328/). [Pexels License](https://www.pexels.com/license/).* ## Check it with someone new to the service Use it in sales conversations and before implementation. Ask a new contact what they supply and what comes back. Check that the answer matches the contract. Keep integration claims and service commitments specific to the offer, giving both teams something concrete to discuss before work starts. ## Related reading - [Show customers how your service works](https://caprivideo.com/guides/b2b-explainer-videos) - [What happens after an IT support request?](https://caprivideo.com/industries/professional-services/msp-explainer-videos) ## Related pages - [Industry group: Advice & business services](https://caprivideo.com/industries/professional-services) - [A little more background: Show customers how your service works](https://caprivideo.com/guides/b2b-explainer-videos) - [What happens after an IT support request?](https://caprivideo.com/industries/professional-services/msp-explainer-videos): Explain the contact channel, ticket updates and service boundaries using an ordinary request that clients can recognize. - [Explain a banking product before the advisor has to](https://caprivideo.com/industries/professional-services/bank-explainer-videos): Account opening, app, loans: show customers step by step how a banking product works and what they need for it. - [Show the path to a mortgage in clear steps](https://caprivideo.com/industries/professional-services/mortgage-explainer-videos): Show home buyers how a mortgage works, which documents they need and what the key terms mean. - [Make a distant topic tangible](https://caprivideo.com/industries/professional-services/retirement-planning-explainer-videos): Explain the retirement income gap and the main savings routes in simple pictures, and show how a planning meeting works. - [Explain the path from design to construction](https://caprivideo.com/industries/professional-services/architecture-firm-explainer-videos): Show clients the planning phases, the architect’s role and the points where they make decisions. - [Show how working with a coach actually runs](https://caprivideo.com/industries/professional-services/coaching-explainer-videos): Explain who your coaching is for, how a session works and what clients contribute themselves. ## See your offer as a video We create a free watermarked video for your business from your website. Once it’s ready, you decide whether to keep it with a subscription. [Create my video](https://caprivideo.com/create) ## About Capri Video Capri Video (caprivideo.com) is an explainer video company that creates custom animated explainer videos for businesses in the United States and Germany. Script, illustration, animation, professional voiceover and music are included, and our team reviews every draft. All you need is your website link. - **Pricing:** Your first video is a free watermarked preview with three revision rounds, no credit card needed. To keep the original without the watermark, choose a monthly subscription: Starter at $99 a month with 2 credits or Growth at $299 a month with 8 credits, plus applicable sales tax, cancel monthly. A short video uses 1 credit, an explainer 2. - **Speed:** First reviewed, watermarked draft within 24 hours after you submit your website link. - **Revisions:** 3 revision rounds included with every video; for your first video they are part of the free preview. - [Start for free](https://caprivideo.com/create) · [All facts](https://caprivideo.com/about.md)