--- title: "Show residents how to report a maintenance problem" description: "Explain the reporting channel, the details needed and what a submitted request actually confirms." canonical: https://caprivideo.com/industries/professional-services/property-management-videos language: en updated: 2026-10-02 alternate_de: https://caprivideo.com/de/branchen/beratung-finanzen/erklaervideo-fuer-immobilienverwaltungen alternate_de_markdown: https://caprivideo.com/md/de/branchen/beratung-finanzen/erklaervideo-fuer-immobilienverwaltungen alternate_fr: https://caprivideo.com/fr/industries/professional-services/property-management-videos alternate_fr_markdown: https://caprivideo.com/md/fr/industries/professional-services/property-management-videos alternate_it: https://caprivideo.com/it/industries/professional-services/property-management-videos alternate_it_markdown: https://caprivideo.com/md/it/industries/professional-services/property-management-videos publisher: Capri Video --- # Show residents how to report a maintenance problem Residents and property owners ask different questions. Start with one task for one audience, such as a resident reporting a routine maintenance issue. Show where it goes and what happens after they send it. ![A hand holding property keys indoors](https://caprivideo.com/content/images/keys.jpg) *Illustrative stock photo: [Jakub Zerdzicki / Pexels](https://www.pexels.com/photo/real-estate-agent-holding-new-home-keys-31015267/). [Pexels License](https://www.pexels.com/license/).* ## Follow a routine repair request Use a fictional issue and demonstrate the company's actual reporting channel. Show the information needed to identify the property and describe the concern, followed by review and communication of the next step. Do not invent emergency contacts or availability. Any separate urgent-contact information must match the property's approved instructions. ## Prepare the example Use anonymized portal screens, staff roles and approved instructions for reporting problems. Have the responsible specialist review the words and pictures together. Even a check mark can imply a decision that has not been made. ![Technical drawings beside a laptop](https://caprivideo.com/content/images/blueprint.jpg) *Illustrative stock photo: [Thirdman / Pexels](https://www.pexels.com/photo/blueprints-and-a-laptop-8470810/). [Pexels License](https://www.pexels.com/license/).* ## Check it with someone new to the service Add it to welcome materials and the reporting page. Ask what happens immediately after submission. If someone expects a repair appointment already to be booked, make the review stage clearer. Check that requests reach the right channel with enough detail, without promising the same response time for every issue. ## Related reading - [Show customers how your service works](https://caprivideo.com/guides/b2b-explainer-videos) - [Who handles the request in your property platform?](https://caprivideo.com/industries/software-saas/proptech-explainer-videos) ## Related pages - [Industry group: Advice & business services](https://caprivideo.com/industries/professional-services) - [A little more background: Show customers how your service works](https://caprivideo.com/guides/b2b-explainer-videos) - [Help sellers understand working with your brokerage](https://caprivideo.com/industries/professional-services/real-estate-explainer-videos): A fictional listing journey can explain preparation, owner decisions and inquiry handling without promising a sale price or date. - [Make outsourced work easier to follow](https://caprivideo.com/industries/professional-services/bpo-explainer-videos): Two visual lanes can show what the client sends, what the provider does and what comes back when a task is complete. - [What happens after an IT support request?](https://caprivideo.com/industries/professional-services/msp-explainer-videos): Explain the contact channel, ticket updates and service boundaries using an ordinary request that clients can recognize. - [Explain a banking product before the advisor has to](https://caprivideo.com/industries/professional-services/bank-explainer-videos): Account opening, app, loans: show customers step by step how a banking product works and what they need for it. - [Show the path to a mortgage in clear steps](https://caprivideo.com/industries/professional-services/mortgage-explainer-videos): Show home buyers how a mortgage works, which documents they need and what the key terms mean. - [Make a distant topic tangible](https://caprivideo.com/industries/professional-services/retirement-planning-explainer-videos): Explain the retirement income gap and the main savings routes in simple pictures, and show how a planning meeting works. ## See your offer as a video We create a free watermarked video for your business from your website. Once it’s ready, you decide whether to keep it with a subscription. [Create my video](https://caprivideo.com/create) ## About Capri Video Capri Video (caprivideo.com) is an explainer video company that creates custom animated explainer videos for businesses in the United States and Germany. Script, illustration, animation, professional voiceover and music are included, and our team reviews every draft. All you need is your website link. - **Pricing:** Your first video is a free watermarked preview with three revision rounds, no credit card needed. To keep the original without the watermark, choose a monthly subscription: Starter at $99 a month with 2 credits or Growth at $299 a month with 8 credits, plus applicable sales tax, cancel monthly. A short video uses 1 credit, an explainer 2. - **Speed:** First reviewed, watermarked draft within 24 hours after you submit your website link. - **Revisions:** 3 revision rounds included with every video; for your first video they are part of the free preview. - [Start for free](https://caprivideo.com/create) · [All facts](https://caprivideo.com/about.md)