--- title: "Who handles the request in your property platform?" description: "Move between resident and management views while keeping ownership, questions and the current status visible." canonical: https://caprivideo.com/industries/software-saas/proptech-explainer-videos language: en updated: 2026-10-02 alternate_de: https://caprivideo.com/de/branchen/software-saas/proptech-erklaervideo alternate_de_markdown: https://caprivideo.com/md/de/branchen/software-saas/proptech-erklaervideo alternate_fr: https://caprivideo.com/fr/industries/software-saas/proptech-explainer-videos alternate_fr_markdown: https://caprivideo.com/md/fr/industries/software-saas/proptech-explainer-videos alternate_it: https://caprivideo.com/it/industries/software-saas/proptech-explainer-videos alternate_it_markdown: https://caprivideo.com/md/it/industries/software-saas/proptech-explainer-videos publisher: Capri Video --- # Who handles the request in your property platform? A property platform can look straightforward until a buyer asks who handles the next task. Follow one fictional request across the actual roles. Show the management team how the work is organized, as well as what the portal user sees. ![A hand holding property keys indoors](https://caprivideo.com/content/images/keys.jpg) *Illustrative stock photo: [Jakub Zerdzicki / Pexels](https://www.pexels.com/photo/real-estate-agent-holding-new-home-keys-31015267/). [Pexels License](https://www.pexels.com/license/).* ## Switch roles without losing the request Start in the user view, then move to the management team's handling of the request. Label ownership, questions, and status changes. A notification to a contractor is different from completed work, so keep that distinction visible. Do not skip the operating handoffs in pursuit of a faster-looking success sequence. ## Prepare a consistent demo Prepare a demo portal with fictional property data and the actual roles and statuses used by the product. Use fictional demo data and record the screens and product version shown. Check who acts in each scene and what the screen actually confirms. ![Laptop with a blank screen and smartphone on a desk](https://caprivideo.com/content/images/laptop.jpg) *Illustrative stock photo: [Jakub Zerdzicki / Pexels](https://www.pexels.com/photo/modern-workspace-with-laptop-and-smartphone-38164328/). [Pexels License](https://www.pexels.com/license/).* ## Try it before the next demo Use it on the product page or before a demo for a specific role. Ask who acts next and what the status means. If buyers think the software vendor also manages the property, clarify the distinction. Show how the tool supports the work without assigning it every operational responsibility. ## Related reading - [Show what someone can do with your software](https://caprivideo.com/guides/saas-video-production) - [Show residents how to report a maintenance problem](https://caprivideo.com/industries/professional-services/property-management-videos) ## Related pages - [Industry group: Software & apps](https://caprivideo.com/industries/software-saas) - [A little more background: Show what someone can do with your software](https://caprivideo.com/guides/saas-video-production) - [Explain what a warehouse scan actually records](https://caprivideo.com/industries/software-saas/logistics-software-explainer-videos): Connect one shipment's digital status with the next supported action and any physical handling still to come. - [Show the work behind a cybersecurity alert](https://caprivideo.com/industries/software-saas/cybersecurity-explainer-videos): Explain detection, assessment and supported responses without making an alert look like proof that an incident was prevented. - [Give a dashboard a question to answer](https://caprivideo.com/industries/software-saas/bi-explainer-videos): Use demonstration data to connect a business question, the selected records and the resulting chart. - [Show what the AI does, and what someone still checks](https://caprivideo.com/industries/software-saas/ai-workflow-explainer-videos): Follow a concrete input through processing, output and review so buyers can understand the actual degree of automation. - [Explain an API through one request and response](https://caprivideo.com/industries/software-saas/api-explainer-videos): A simple system diagram can introduce the use case and guide readers to the technical documentation. - [Connect the sensor reading to the next action](https://caprivideo.com/industries/software-saas/iot-platform-explainer-videos): Trace one supported IoT signal into the platform while keeping monitoring and machine control distinct. ## See your offer as a video We create a free watermarked video for your business from your website. Once it’s ready, you decide whether to keep it with a subscription. [Create my video](https://caprivideo.com/create) ## About Capri Video Capri Video (caprivideo.com) is an explainer video company that creates custom animated explainer videos for businesses in the United States and Germany. Script, illustration, animation, professional voiceover and music are included, and our team reviews every draft. All you need is your website link. - **Pricing:** Your first video is a free watermarked preview with three revision rounds, no credit card needed. To keep the original without the watermark, choose a monthly subscription: Starter at $99 a month with 2 credits or Growth at $299 a month with 8 credits, plus applicable sales tax, cancel monthly. A short video uses 1 credit, an explainer 2. - **Speed:** First reviewed, watermarked draft within 24 hours after you submit your website link. - **Revisions:** 3 revision rounds included with every video; for your first video they are part of the free preview. - [Start for free](https://caprivideo.com/create) · [All facts](https://caprivideo.com/about.md)