Local services & trades
What happens after a restoration inquiry?
Give property owners a calm explanation of assessment, approvals, progress updates and the people handling their questions.
Capri Video · Updated · 1 min read
After water or fire damage, a property owner may find the next steps hard to take in. A calm video can explain how your team assesses the job and keeps them informed. It can't diagnose the property or promise that every project follows the same plan.
Show the communication along the way
Use a simplified building illustration to show intake, assessment, an agreed work plan, progress updates, and documentation. Make approval points visible. If an insurer or another party appears, describe only its confirmed role in the example. Do not let the sequence imply automatic coverage or approval of costs.
What to bring to the brief
Use anonymized project material, technically reviewed visuals and your team's communication process.
Check the example against the service you offer, including any separately agreed work. Review the sequence in simple sketches before choosing the final animation.
Where the video can help
Share it after first contact. Ask viewers whom they'd contact with a question and how they'll receive updates. If approval steps remain confusing, revisit that part. Keep technical decisions and property-specific conditions in the actual assessment and project conversations; the film explains how those conversations happen.