Local services & trades
Who handles a building maintenance request?
Use a simple building map to explain your team's responsibilities, approvals and work handled by other contractors.
Capri Video · Updated · 1 min read
A broad label like facility services can leave clients assuming you handle everything. Show where your team's responsibilities start and stop by following one ordinary request through the people who deal with it.
Follow a reported issue
Use a simple building map and follow one issue from reporting to review. Identify whether your team handles the task, asks for approval, or coordinates with another contractor. Keep response commitments consistent with the specific agreement. A smooth animation should not imply round-the-clock coverage or specialist work that is outside the service scope.
What to bring to the brief
Bring the service agreement, property layout, reporting process and the roles agreed in the contract.
Check the example against the service you offer, including any separately agreed work. Review the sequence in simple sketches before choosing the final animation.
Where the video can help
Use it when introducing a property and its contacts. Ask where someone would report the example issue and who approves extra work. Different answers signal an unclear step. Aim for a client who can explain the responsibilities, rather than one who assumes your team takes care of everything.