Local services & trades
Help customers prepare for their first house clean
A friendly welcome video can answer questions about access, pets, delicate surfaces and extra work before the first visit.
Capri Video · Updated · 1 min read
Before the first clean, customers have everyday questions: how will the team get in, what should they move, and where can they mention the dog? Answer those in a friendly welcome video without making anyone feel judged about their home.
Follow a first booking
Follow a sample booking through arrival and completion. Show where a customer can mention a delicate surface, discuss pets, or request extra work. Make the difference between a request and a confirmed addition visible. If your company offers several packages, use the selected package in the example instead of blending every possible task into one visit.
What to bring to the brief
Bring the package checklists, booking screens and instructions you already send customers.
Check the example against the service you offer, including any separately agreed work. Review the sequence in simple sketches before choosing the final animation.
Where the video can help
Send it with booking confirmations and offer the same information in text. Ask new customers what they still wanted to know before the visit. Repeated questions about supplies, access or extra work show you exactly which scene needs a clearer explanation.