Software & apps
Who handles the request in your property platform?
Move between resident and management views while keeping ownership, questions and the current status visible.
Capri Video · Updated · 1 min read
A property platform can look straightforward until a buyer asks who handles the next task. Follow one fictional request across the actual roles. Show the management team how the work is organized, as well as what the portal user sees.
Switch roles without losing the request
Start in the user view, then move to the management team's handling of the request. Label ownership, questions, and status changes. A notification to a contractor is different from completed work, so keep that distinction visible. Do not skip the operating handoffs in pursuit of a faster-looking success sequence.
Prepare a consistent demo
Prepare a demo portal with fictional property data and the actual roles and statuses used by the product.
Use fictional demo data and record the screens and product version shown. Check who acts in each scene and what the screen actually confirms.
Try it before the next demo
Use it on the product page or before a demo for a specific role. Ask who acts next and what the status means. If buyers think the software vendor also manages the property, clarify the distinction. Show how the tool supports the work without assigning it every operational responsibility.